Store Policies
HOURS OF OPERATION
Customer service email support is available at state48bakehouse@gmail.com, Monday thru Friday from 10am - 5pm AZ MT.
PLACING YOUR ORDER
Our website is open 24 hours a day, 7 days a week for ordering convenience.
PAYMENT
We accept Credit Cards, Google Pay and Apple Pay.
In the event an item is out of stock, we will issue a refund.
SUBSCRIPTION BOX POLICY
"State 48 Bakehouse" provides a subscription service. By subscribing to our service, you have confirmed that you accept our Terms of Service. Your membership will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products, including applicable shipping and handling fees until you cancel your membership.
You may cancel your membership at any time by logging in to your account, selecting Subscriptions, then clicking cancel next to the item. If you wish to change or cancel your subscription, you must do so before the 1st of the month. Otherwise, you will be charged for the upcoming month. Boxes ship the 2nd week of the month.
ORDER PROCESSING
Bake To Order: Any bake to order products will have a posted turnaround time on the listing.
Subscription Boxes: Will be available for pickup & delivery the second week of each month and will begin shipping the 2nd week of every month as stated on your subscription order.
Shipping time depends on USPS, UPS and FedEx. Please email us to upgrade to an expedited form of shipping if you require faster delivery. Order processing does not include the time it takes to ship your order. It is the time it takes for us to make your order.
PLEASE NOTE: If we have posted notice that we are out of town for a trade show, your order will not be worked on until we arrive back from our trip. The processing time will start on the first day back, not from when the order was placed.
COMBINING ORDERS
Due to the volume of our orders and vendor show schedule, we are unable to hold and combine orders to ship in one package.
ORDER CHANGES/CANCELLATIONS
We understand adjustments sometimes need to be made to your order. Please contact us as soon as possible to see if changes can be made. There are no changes or order cancellations on made to order or subscription boxes as production begins shortly after the order is received. Please be aware that additional charges may apply to the requested changes. Any messages including misspelled names and incorrect shipping addresses due to the client's error will not be refunded once shipped. Replacements can be purchased for full price.
LOCAL PICKUP
We offer free in person order pickup at 3 locations in the West Valley of Maricopa County on Fridays & Saturdays.
If you do not pick up your order at your chosen store location/date/time, you will need to make arrangements with us to pick up your order at another time later that day. Orders will be destroyed if not picked up by the end of business the next day. There are no refunds for forfeited orders.
SHIPPING
Please visit our Shipping & Handling page for further information.
REFUND POLICY
Since baked goods are consumable and have a shelf life, all sales are final. No refunds, exchanges, returns or cancellations. If there is something wrong with your order when it arrives, please email us at state48bakehouse@gmail.com with your name, order number and pictures within 48 hours of delivery.
WEBSITE PRICING
Our website is built and maintained solely by us. Human errors can occur on occasion. In the event there is a pricing error, we are not obligated to honor the error. The error will be canceled and refunded if applicable.
SALES
We cannot honor sale prices on orders placed prior to a sale or coupon we post.
STORE CREDIT
Store credit is not available to purchase shipping.
COUPON CODES
Only one coupon code or discount is allowed per order. Our shopping cart does not calculate stacked discounts.
ORDER ERRORS
Please contact us within 48 hours of receipt for order errors or missing product.
DAMAGES
If you receive a damaged product, please contact us within 48 hours of receipt. Please include your full name, order number, details of the damage and photographic proof of the damaged product and packaging. You must keep all packaging until the delivery service instructs us what to do about your claim. USPS, UPS and FedEx REQUIRES the seller to have the packaging and damaged item inspected at a local post office for ALL insurance claims submitted by the buyer.
Damage Exclusions
We are a small batch cottage bakery. All items are handmade by us. The desserts you receive may look different than pictured.
We are not responsible for damage to dessert treats left in the heat or direct sunlight.
Due to lighting and screen settings, colors in person may look slightly different than how they look in pictures.
No refunds are available for these product differences.
SHIPPING & PACKAGE DELIVERY ISSUES
If your package happens to be lost or stolen here is what you should do:
Lost: If the tracking on your order hasn't updated for 10 business days or more after it's been accepted by the USPS or FedEx, please email us with your order number. We will put a trace on the package. If the trace doesn't find your package, we will file an insurance claim with our shipping company for a refund. We will reship your exact order to you, order refunds are not available for lost packages. In the event an item is discontinued, we will issue a refund for that item only if you would not like a substitution. Made to order items will be remade and shipped according to their posted turnaround time.
Missing/Stolen Orders: If the tracking on your order shows delivered but you did not receive your order, you must contact your local USPS or FedEx with your tracking number. They will be able to put a GPS trace on your package to see exactly where it was delivered. Once the GPS trace is completed and if USPS/Fed Ex shows they misdelivered your package, they will go back and attempt to retrieve the package with a call tag. If retrieval is successful, they will redeliver.
If unsuccessful, please send us that document so we can file an insurance claim. We will reship your exact order to you, order refunds are not available for lost packages. In the event an item is discontinued, we will issue a refund for that item only if you would not like a substitution. Made to order items will be remade and shipped according to their posted turnaround time.
If the trace shows your package was indeed delivered to your shipping address provided, please file a police report for your stolen package. Since your order shows delivered, we are unable to file an insurance claim or offer a refund or replacement for stolen packages.
Misdelivered Orders: We only ship to the address the customer enters in the cart on check out. If a package is shown delivered but the customer made an error with their address, please contact us. The package should be returned to sender. Once received we will invoice for shipping to reship your order. If you received free shipping on your order, you will be invoiced according to your package size and insurance. Refunds and replacements are not available for return to sender orders.
PACKAGE REFUSAL/RETURN TO SENDER
Due to the nature of our products, we are unable to accept refused packages or packages marked "return to sender" for a forced refund. If we receive your package back because it was refused for any reason such as refusal to pay custom's fees, marked undeliverable as addressed, moved with no forwarding, return to sender, etc, the package will be destroyed.
